Palautuskäytäntö

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase (your order number).

How to start a return
To start a return, contact us at nuverablenderport@gmail.com with your order number. Once we approve your request, you can send the item to the address below. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to the following address:
Nuvera Zone – Returns
De La Libertad 31
76148 Santiago de Querétaro, Querétaro
Mexico

Return shipping costs are the customer's responsibility and are not refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

You can always contact us for any return question at nuverablenderport@gmail.com.

Damaged, defective or wrong items
Please inspect your order upon reception. If your item arrives damaged, defective, or you receive the wrong item, contact us at nuverablenderport@gmail.com within 7 days of delivery with your order number and photos or a short video showing the issue. Once we review it, we will issue a full refund to your original payment method without asking you to send the item back. You do not pay any shipping costs in this case.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at nuverablenderport@gmail.com.